Support
Use these support categories to report account, game, payment or technical issues.
- Business / trading name
- ______
- Support email
- ______
- Expected response time
- ______
- Effective date
- ______
How to contact support
Support email: ______
Expected response time: ______. When contacting support, describe what happened, the screen you were using and whether you were signed in. Do not send your password or full payment credentials.
Account and sign-in
For sign-in, account access or cross-device save problems, include the account identifier or email you normally use and the approximate time of the issue. Guest browser-local games cannot be recovered through a signed-in account unless they were previously synced by a supported feature.
Game, save and Bank issues
For a missing save, collection item, delivery, listing or simulated Bank update, explain the action taken and what the game displayed. GBIDDER Bank money and items are fictional, have no cash value and cannot be withdrawn or redeemed.
PRO entitlement and payment
GBIDDER PRO is a one-time A$12.99 AUD purchase through PayPal, not a subscription. If PayPal reports completion but PRO remains locked, contact support from the entitled account where possible. Payment and entitlement confirmation is server-authoritative.
The fictional GBIDDER PRO retail software package bought inside the game with simulated currency does not itself grant PRO.
Refund requests
Refund policy: ______. Send refund requests to Support email: ______. Applicable consumer-law rights are not excluded or limited by this page.
Technical issues
For display, loading or control problems, include your device type, browser name, the page involved and a screenshot if safe to share. Remove personal or payment information from screenshots before sending them.